Refund and Returns Policy
Cash On Delivery Refund policy
If the order is open by customer at the time of delivery and the product is exactly same as order description, it will not be accepted/return to the delivery partner present over there. If customer has any concern regarding the order, so they can reach out to us on support@zacekart.com.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zacekart.com. Once the mail is reviewed the process of initiating the return shall be started and all the steps shall be mention in it
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@zacekart.com
NOTE - COD/PREPAID ORDERS
Refund/Exchange/Size issue
1.The order that's been ordered and in case if its delivered wrong by the company and logistics, so the company offers a 100% refund option.
2.ANY PRODUCTS PURCHASED DURING PROMOTIONS/SALE, SUCH ORDERS WILL NOT BE ELIGIBLE FOR REFUNDS AND EXCHANGE.(Prepaid/COD orders)
3.Pls note refund/bank transfer are only applicable for prepaid orders not for COD, online payments that are made on website.(Excluding Promotions/Sales Purchase)
4.The company DOES NOT offers a SIZE change, only colour change option in a same design, totally free of cost.(COD - Excluding Promotions/Sales Purchase)
5.The company DOES offers a SIZE change AND colour change option in a same design, totally free of cost.(Prepaid Order - Excluding Promotions/Sales Purchase)
6.Shipping charges are non refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Personel usable goods (such as tooth brush, loofah, tongue
cleaner etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges Process
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Size Selection
We suggest white ordering a product, go through the size chart in detail to under stand the size according to your body type, also in case ot any doubt, connect with the executive support@zacekart.com for the clarification fiction of it.
The order that's been ordered and in case it its delivered wrong by the company, so the company otters a free of cost exchange/100% return option.
Color
The company offers a multiple time colour change option in a same design and specific size totally free of cost.
Return offering
1. In case the customer want to return the product the product even though it delivered in against for what being asked so the customer need to ship back to the facility.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company
address. Reverse Pick Up is subject to availability of the service in your area pin- code.
3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
4. Cancellations will only be possible till the order has not been dispatched from our warehouse.
5. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.