Refund and Returns Policy

Cash On Delivery Refund policy

If the order is open by customer at the time of delivery and the product is exactly same as order description, it will not be accepted/return to the delivery partner present over there. If customer has any concern regarding the order, so they can reach out to us on support@zacekart.com or can also WhatsApp/call - 91 8929459727

We have a 7-day return policy,which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zacekart@gmail.com. Once the mail is reviewed the process of initiating the return shall be started and all the steps shall be mention in it

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zacekart@gmail.com.
Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like Personel usable goods (such as tooth brush, loofah, tongue
cleaner etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7
business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at
support@zacekart.com