FAQ'S

What sizes do you offer?

While the type of wood you choose does weigh into it, our range of sizing is as small as 1×4 or as large as 12×20. The longest sizing is 40 feet, and 8 feet is the shortest.

Why should we purchase from Zace Kart?

We are committed to standing behind what we mill, so you can expect high-quality material. We have a much broader product line than the average saw mill, and we can do more things than our competitors. In terms of profiles, textures, sizes, styles, and species, we have many more capabilities and options for wood products.

Do you deliver? Where do you deliver?

Yes. We ship world-wide.

How do I Track my order?

You will receive an email confirming the dispatch of your order as well as tracking information once it has been delivered from our facilities. The tracking code in the email will allow you to track your order on the relevant courier company’s website. Please ensure that someone is available at the specified address to receive your order. Three delivery attempts will be made before the shipment is returned to us. Orders with an invalid phone number or an incomplete address will not be shipped.

Whom Should I contact If I have any queries?

Head to our Contact Page for general queries. For tracking related queries, head here.

For any other questions and concerns, drop us a mail at info@zacekart.com/ contact

Do I need an account to place a order?

No, you do not have to register in order to place an order. Every customer is encouraged to create an account for the ease of shopping, payment, and shipping tracking.

What If I am not at home at the time of the delivery?

Please ensure that someone is available at the specified address to receive your order. Three delivery attempts will be made before the shipment is returned to us. Please keep in mind that orders with an incorrect phone number or an incomplete address will not be shipped.

I'm not a professional photographer, can I still join the earn with zace program?

Yes! We welcome anyone who is passionate about spreading positive vibes
and wants to Earn with Zace. You don't need to be a professional photographer,
you just need to be creative and have a positive attitude

What kind of products can I sell with Zace?

You can sell a variety of products with Zace, including
clothing, accessories, etc. We also offer a number of services, such as
commercial production and graphic design.

How do I qualify for the earn with zace program?

All you need to do is create an account on our website and
then start sharing your unique referral link with your friends. For every
friend that signs up using your link, you'll earn 10% - 15% commission on their
first purchase

How do I become an Earn with Zace member?

Apply to become an Earn with Zace member by filling out the
form on our website. After you submit your application, we will review it and
get back to you within 2-3 business days. Once you're approved, you'll be able
to start earning commission on qualified transactions!

What is the earn with zace program?

The earn with zace program is a way for people to spread
good vibes and earn a little extra cash while they're at it! As an earn with
zace member, you'll receive a

number of great benefits, including a 10% -15% commission
on every qualified transaction, free clothing, and even commercials featuring
your creative work.

What is the minimum amount I can earn with Zace?

There is no minimum amount you can earn with Zace. You will
receive a 10% -15% commission on every qualified transaction, free clothing, and even commercials featuring your creative work.

SOME OF OUR PAL WHO HAVE EARNED WITH ZACE (Add some pics of our members doing this )

What sizes do you offer?

We offer a variety of sizes to fit everyone's needs! If you're not sure what size you need, our Size Guide can help you find the perfect fit.

Why should we purchase from Zace Kart?

Zace Kart is the best place to purchase lifestyle products because we are constantly striving to improve ourselves and our products. We have a strong commitment to our customers and our community. We provide products that are trendsetting, problem-solving, and accurate so that our customers can live their best lives.

Do you deliver? Where do you deliver?

Yes, we do! We deliver anywhere in the India as long as you have a
mailing address

How do I Track my order?

You can track your order by logging into your account and
clicking on the "My Orders" tab. From there, you will be able to see
the status of your order as well as the tracking information.

Whom Should I contact If I have any queries?

You can contact our customer support team at info@zace.com
and they will be more than happy to assist you.

Do I need an account to place a order?

we provide acted to to account holder as well guest login also.

What If I am not at home at the time of the delivery?

We understand that our
customers have busy schedules. If you are not at home at the time of delivery,
we will make sure to contact you so that we can reschedule a convenient time
for you. We value your time and business, and we will do everything we can to
accommodate your needs

MY TRACKING IS SHOWING AS DELIVERED BUT I HAVE NOT RECEIVED THE PARCEL. WHAT SHOULD I DO?

Please allow up to 5 business days for your parcel to be delivered. If
you have not received your parcel after this time, please contact our customer
service team and they will be happy to help you

HOW LONG SHOULD MY ORDER TAKE TO ARRIVE?

We know you are excited to receive your new Zace product!
Most orders will take 2-3 business days to process before shipping. You will
receive an email with tracking information as soon as your order ships.

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

We offer a hassle-free return or exchange policy for all of our
products. If you are not satisfied with your purchase, simply contact us and we
will be more than happy to assist you

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We collect online Payments via
Razorpay & also provide the option of COD (Cash on Delivery)

Through Razor pay, you can pay via UPI, NetBanking,
Credit/Debit Card, Wallets and more.

HOW SHOULD I CARE FOR the zace products IN THE WASH?

All of our products are washer and dryer safe. We recommend
that you wash them on a gentle cycle with cold water and tumble dry them on
low. You should avoid using fabric softeners, bleach, or any other harsh
chemicals as they can damage the product.